Luis is a stand up guy, they are a busy shop, but for good reason. I've had 4 other mechanics make attempts at working on my MkV Gti with little to no improvements in the drive or reliability. Off a recommendation I first took my car to 1st Stop last year for an intake valve de-carbon job to solve my cold start misfire issues, this was after the dealership sold me a new throttle body ($700 parts + labor!!!!) and I had all cylinder misfires before even leaving the dealership.....I just picked it up for the second time after having them do the timing kit upgrade (highly recommend for any 6 figure mileage Volkswagen), they discovered a few other issues and provided me photos of what all was wrong, something other shops (and even the dealership) had never done for me. They make it quick and painless to get your car sorted no matter how big or small the job is. I am a perfect example of an over-bearing customer but they stayed patient with me through the whole process and got my car running better than it ever has with a new Intake Cam and Timing Kit. I adorned my car with their decal and will always recommend them above any other shop when it comes to Volkswagen/Audi cars. If you ever have a problem with a Volkswagen they should truly be your First Stop. "Good work and cheap, and cheap work ain't good", their rates are fair for the quality of work and customer support they provide. 5 stars ain't enough for Luis and his crew. I will gladly pay the real pros to work on my car. Thanks for all your work! I work in the cycling industry and I know it can be difficult to meet the needs of customers in an industry that changes so often, but these guys go above and beyond.